True Fortune Privacy Policy and Data Protection

The Information We Collect

When you register with us, we collect the personal details needed to create and manage your account. This generally includes the information you provide during sign-up, along with details connected to your activity on our platform. We also collect information necessary to support account security, transaction handling, and compliance checks.

As part of our verification procedures, we may request documents for KYC verification before withdrawals. This is required to confirm identity and helps us meet our compliance obligations. Depending on the circumstances, the information we hold may include identification details, account records, and any documents submitted to complete verification.

We also process financial and transaction-related data when you use payment methods available on our platform. Based on the payment options we support, this may include information linked to:

• Visa
• Mastercard
• Bitcoin

This information is used to process deposits and withdrawals, maintain accurate transaction records, and help us monitor for suspicious or unauthorised activity. We may also collect technical information from your use of our website on desktop and mobile browsers, including data needed to keep the service working properly and securely. We only collect information that is relevant to providing our services, meeting legal duties, and protecting both your account and our platform.

How We Use Your Data

We use your information first and foremost to provide the service you have asked us to deliver. That includes setting up and maintaining your account, verifying your identity, processing transactions, and helping you access our products across compatible desktop and mobile devices. Without this information, we would not be able to operate your account in a secure and reliable way.

Your data is also used to process withdrawals, including the KYC verification required before a withdrawal can be completed. This is an important part of fraud prevention and account protection. It allows us to confirm that payments are going to the correct person and that our systems are not being misused.

We further use personal and financial information to detect, investigate, and prevent fraud, money laundering, and other prohibited activity. In some cases, we may review account behaviour, transaction patterns, and supporting documents to meet these responsibilities. We do this to protect our players, our business, and the integrity of our services.

We may also use contact details to send service messages, such as account notices, security alerts, or important policy updates. From time to time, we may send marketing communications where permitted. If you do not want to receive them, you can opt out at any time through your account preferences or by contacting us. If you would like to review your choices, please Manage Account Settings or get in touch with our support team.

Data Sharing & Third Parties

We do not sell player data. That is a clear principle behind our True Fortune data protection approach. When we share information, we do so only where it is necessary for the operation of our services, for payment processing, for compliance, or for security purposes.

Your data may be shared with trusted third parties that help us run our platform. These can include payment processors connected with methods such as Visa, Mastercard, and Bitcoin, as well as service providers that support account management, security checks, and technical operations. We may also share information with game-related partners where needed to deliver particular services available on our platform, including categories such as video poker, live poker, live blackjack, live baccarat, live roulette, craps, and Caribbean stud poker.

In addition, we may disclose information where required by law, regulation, or licensing conditions. Our operations are licensed by Curaçao eGaming in Curaçao, and we may share relevant data with regulatory or legal authorities where this is necessary to comply with our obligations, including anti-fraud and anti-money laundering requirements.

Whenever we work with third parties, we expect them to handle personal information responsibly and only for authorised purposes connected to our services.

Data Security & Retention

We take data security seriously and use appropriate technical and organisational measures to protect the information we hold. These measures are designed to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure. Our safeguards include secure systems, controlled access to personal information, and encryption technologies such as SSL where appropriate to protect data during transmission.

We also use secure servers and internal controls to limit access to information to authorised personnel and approved service providers who need it for legitimate operational, legal, or support purposes. While no online system can be guaranteed to be completely risk-free, we work to maintain standards that are appropriate to the nature of the information we process, including sensitive personal and financial data.

We keep personal data only for as long as it is needed for the purposes set out in this policy, including account administration, transaction processing, fraud prevention, dispute handling, and legal compliance. In some cases, we must retain certain records for longer periods to meet obligations linked to our licence with Curaçao eGaming and to comply with Anti-Money Laundering requirements.

When retention is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of the data in line with our internal procedures and legal responsibilities.

Your Privacy Rights & Contact Info

You have important rights in relation to your personal data. Subject to applicable legal and regulatory limits, you may ask us to confirm whether we hold information about you, provide access to that information, correct inaccurate details, or consider a request for deletion. There may be situations where we cannot remove data immediately, especially where we are required to retain records for licensing, security, fraud prevention, or Anti-Money Laundering purposes.

If you would like to make a privacy request, update your details, or ask a question about this True Fortune privacy policy, you can contact our privacy team through our support channels. We are available 24/7 via:

• Live chat
• Email

If you need help with account preferences or communication settings, you can also Contact Support at any time. When submitting a privacy-related request, we may need to verify your identity before acting on it. This helps us protect your information and prevent unauthorised access. We aim to handle requests fairly, transparently, and in line with our data protection responsibilities.