True Fortune Terms and Conditions

Introduction & Acceptance of Terms

When you open an account with us, you enter into a binding agreement governed by these terms. They apply to all use of our website and related services, including gameplay, payments, promotional participation, customer support contact, and account verification. It is your responsibility to review the latest version of these rules before using your account.

We may update parts of these terms where necessary to reflect operational, legal, or regulatory changes. Continued use of your account after an update means you accept the revised version. If you have any questions before proceeding, you may contact Support through our available channels.

Account Registration & Verification

To register an account, you must complete our registration process and provide accurate, complete, and current personal details. You must be at least 18 years old, or the minimum legal age in your jurisdiction if that age is higher. We reserve the right to refuse registration or suspend access where we reasonably believe a player does not meet age or eligibility requirements.

As we operate under Curaçao eGaming in Curaçao, access to our services may be restricted in certain jurisdictions. It is your responsibility to ensure that online gaming is lawful where you are located. We may block, suspend, or close accounts where use of our services would breach applicable law, licensing conditions, or territorial restrictions.

Our registration process includes the following core steps:

• Register an account.
• Make a minimum deposit of £25 to qualify for the welcome offer.
• Complete KYC verification before withdrawals.

To keep your account active and compliant, we may request verification documents at registration, before processing withdrawals, or at any later stage if additional checks are required. The documents we may ask for include:

• Photo ID
• Proof of address
• Payment method verification documents if requested

You must provide documents that are valid, readable, and belong to you. Any mismatch between your account details and submitted documents may lead to delays, restrictions, or account suspension while checks are completed. We may also request that documents be resubmitted if they are unclear, incomplete, expired, or do not satisfy our compliance standards.

Only one account is permitted per person unless we expressly authorise otherwise. You must keep your login details confidential and take reasonable steps to protect your account. If you believe your account has been accessed without permission, contact Support as soon as possible.

Deposits, Withdrawals & Financial Rules

We offer payment methods including Visa, Mastercard, and Bitcoin. The payment options available to you may vary depending on your location, verification status, and internal risk controls. By making a deposit, you confirm that the funds used belong to you and that you are authorised to use the selected payment method.

You must use personal payment methods registered in your own name wherever applicable. We do not permit the use of third-party cards, wallets, accounts, or funding instruments. If we identify a deposit or withdrawal attempt linked to someone else, we may place the account under review and request payment method verification documents before allowing any further financial activity.

Deposits are intended solely for genuine play on our platform. You may not use your account as a banking facility, payment intermediary, or transfer tool. We apply basic anti-money laundering controls to monitor account behaviour and may review deposits, gameplay patterns, withdrawal requests, and account ownership before approving transactions.

Before a withdrawal can be processed, you must complete KYC verification. This includes the submission of the required documents listed in these terms. We may also ask for further payment method verification documents if requested as part of our compliance checks. Withdrawal processing may be delayed where:

• verification is incomplete or pending;
• account details appear inaccurate or inconsistent;
• we identify unusual, suspicious, or restricted activity;
• there is a need to confirm ownership of the payment method used.

Where possible, withdrawals should be returned through a payment route that satisfies our security and compliance procedures. We reserve the right to decline, reverse, or hold transactions where this is necessary to comply with legal obligations, prevent fraud, or protect the integrity of our platform.

You are responsible for ensuring that your payment information is correct at the time of deposit and withdrawal request. We are not responsible for delays caused by incomplete account information, failed verification, or restrictions imposed by payment providers. If you need help with a pending payment matter, please contact Support through live chat or email.

By using our services, you accept that we may carry out reasonable checks to detect money laundering, fraud, chargeback abuse, and other prohibited financial conduct. If those checks raise concerns, we may suspend payment activity until our review is complete.

General Bonus & Promotional Terms

From time to time, we may make promotional offers available on our platform. Our current welcome offer is a 200% match bonus up to £2,000 + 20 free spins. To qualify for this welcome offer, you must register an account and make a minimum deposit of £25. Unless we state otherwise in the relevant promotion, all bonuses are limited to one per player, per household, per shared device, or per shared payment method where misuse is identified.

Where wagering requirements apply, they must be completed in accordance with the specific promotion terms. As no wagering requirement is stated here for the welcome offer, any applicable conditions will be governed by the promotion details presented to you at the point of claim. You should review the full promotional terms before participating.

We reserve the right to set and enforce reasonable gameplay restrictions during bonus use where needed to protect the fairness of the promotion. This includes rules on maximum bet levels during wagering, eligible games, and the treatment of irregular betting patterns. If a player places stakes that we consider excessive or uses wagering methods designed mainly to bypass promotional intent, we may treat that as bonus abuse.

Examples of conduct that may lead to bonus cancellation, confiscation of bonus winnings, or account restrictions include:

• claiming the same offer through multiple accounts;
• using false, misleading, or incomplete registration details;
• attempting to exploit technical errors or promotional loopholes;
• engaging in low-risk or irregular wagering solely to clear bonus conditions;
• working with others to gain an unfair promotional advantage.

We may withdraw, refuse, or forfeit a bonus if we reasonably believe an offer has been claimed in breach of these terms, any specific promotion rules, or our wider compliance obligations. Bonus funds and related winnings may also be removed where verification is not completed successfully or where account ownership cannot be confirmed.

If you are unsure whether a promotion applies to your account, we encourage you to contact Support before claiming it.

Prohibited Activities & Account Closure

To protect all players and maintain platform integrity, certain conduct is strictly prohibited. You must not misuse our services, attempt to gain an unfair advantage, or interfere with our systems or controls. We may investigate any account where there is evidence, or reasonable suspicion, of rule breaches.

Prohibited activities include, but are not limited to:

• creating or operating multiple accounts without our written permission;
• using a VPN, proxy, or similar tool to bypass geo-blocks or territorial restrictions;
• submitting false identity, address, or payment information;
• using payment methods that do not belong to you;
• fraud, chargeback abuse, or attempted financial manipulation;
• collusion, including cooperation with others to distort fair play outcomes;
• attempting to exploit software faults, system errors, or promotional mistakes;
• accessing the site from a jurisdiction where use of our services is prohibited.

If you breach these True Fortune general rules, we may take action without prior notice where appropriate. Such action may include suspending your account, withholding bonus privileges, restricting gameplay, delaying withdrawals while checks are carried out, voiding affected transactions, or permanently closing the account.

Where closure occurs because of a serious breach, fraud concern, or legal requirement, we may retain records and information as needed for compliance, security, and dispute handling purposes. You may also choose to stop using our services and return to the homepage if you do not wish to continue under these rules.

Licensing, Jurisdiction & Dispute Resolution

We operate under the supervision of Curaçao eGaming in Curaçao. These True Fortune terms of service are interpreted in line with our licensing framework and our internal compliance procedures. Use of our website is subject to the laws and restrictions that apply to our operations and to the player accessing our services.

If you have a complaint, concern, or dispute relating to your account, payment, verification, or promotion, you should contact our Support team first. We provide 24/7 assistance through live chat and email. Please provide full details of the issue so that we can review it properly and respond through the appropriate channel.

We aim to assess disputes fairly, based on account records, transaction history, verification data, promotional terms, and the applicable rules on our platform. If you need help understanding any part of these terms, please contact Support before continuing to use your account.